Welcome to Work Helpline UK


Work Helpline UK is a joint initiative between two very well respected national support providers; the Association of Disabled Professionals (ADP) and START Ability Services.


The aim of the initiative is to provide comprehensive information, advice, training and consultancy services so that disabled people and people with long term health conditions, employers and advisors can make informed decisions about impairment related work issues. Our services fulfill the real need that individuals and businesses have to gain appropriate support and accessible plain English information that allows them to address the barriers they may face to full workplace inclusion.


We use solution focussed support to find out what the barriers to inclusion actually are and then collaborate with others to find appropriate solutions to the issues raised. In this way, we can use our professional and personal experience of business and impairment to make common sense proposals that account for each aspect of the work situation presented. We can also provide ongoing training and support to ensure that diversity and inclusion issues are addressed on a continuing basis and throughout an organisation.

Promoting workplace diversity since


More than


happy clients!

Here’s what a client said:

  • 'A very thought provoking day, which emphasised the need for objectivity. I believe this course would be useful to all our staff. It’s a pity that so few people have this training, as these are pertinent issues for all!' NHS Training and Development Manager
  • 'Very good, informative event that created thought and will lead to practical changes. I’ve got so many actions to take back to the office!' Chief Executive Officer
  • 'I just wanted to update you… my bosses are happy to trial the new arrangement I have suggested and we are going to look at it again in a month or two to ensure it is working for the service. Thank you very much for your help!!! This is such a weight off my mind - I can go back to enjoying work and having a good life/work balance again that is sustainable.' Professional with CFS/ME
  • 'A very informative and useful course, with an easy to understand format. It will certainly help improve our services to any disabled clients!' Customer Services Manager
  • 'I have spoken to so many people, over the years, about working from home, but never got past the first hurdles. As a result, I had begun to lose hope. But, your knowledge, encouragement and positivity is a breathe of fresh air… With your information and constructive help, I now finally have a plan of action to get my private practice off the ground! I really wish I had spoken to you when I first got my diagnosis.' Healthcare Professional
  • 'Thank you for your ongoing support to ensure that our disabled employees are supported to remain a very valuable part of our staff team.' Software Components Business Owner
  • 'We will never be able to thank your team enough for their continued support and for giving both of us our lives back. Their knowledge is astounding, their support incredible and their hope enlightening… Without your support, I can honestly say that my husband would not have returned to his previous employment.' Wife of a 25 year old client with an acquired traumatic brain injury
  • 'Kath is inspiring, funny and direct. The session highlighted to me how important it is to have accessibility to services and how attitudes need to change.' Manager in County Council

Our Core Services

Support for Individuals

We provide support, advice and information to disabled people and people with long term health conditions who need support in their job.

Support for Organisations

We provide support to organisations with all aspects of ensuring that people with impairments are not excluded from education, training or work.

Advisor giving information pack to client

If you’ve got questions, we may have the answer:

What help is available if I need equipment and support at work?

If you have impairment related needs at work, there may be support available to you from the Access to Work Scheme We have supported many people, both in employment and in self employment, to gain Access to Work support for things like:

  1. 1. Travel to Work support, for people who are unable to use public transport;
  2. 2. Equipment and assistive software if you have an impairment related need;
  3. 3. Gaining funding for a support worker; and
  4. 4. To gain access to the mental health support service.

Additionally, if you need any help or support to manage Access to Work claims, please contact us.

I’ve been out of work for a long time but would like to return. Any advice?

The key thing to remember is to believe in yourself and the skills and abilities that you have. It is often very difficult to believe that you can return to a working life if you have been unable to work for a long period. However, it is possible and we can provide you with information and guidance on things that will assist. Find out more information on our Support for Individuals page.

I’m concerned about my employee’s sickness levels? What can I do?

Sickness absence can be very frustrating for an employer. However, it is very important that you do not discriminate against someone because they are disabled or have a long term health condition. You therefore need to ensure that you are managing all sickness absence effectively. There is a lot of useful information available on the ACAS site, but if you need specific information or advice on how to manage the sickness absence of disabled employees, please don’t hesitate to contact us.

Latest News

ADP looks forward to another successful year at Naidex

The ADP are proud to have partnered with Naidex for yet another year. Naidex, Europe’s most exciting disability and independent living event will return to the NEC Birmingham on the 25th and 26th April for an incredible (and unrecognisable!) 44th edition. The 2017 show smashed all expectations, re-establishing Naidex as a hub of innovation, but 2018 promises to exceed anything you’ve seen before…

START Ability acknowledged in prestigious awards

The START Ability Services team are delighted to announce that they have been given the title of Best Independent Living Support Enterprise in this year’s Social Care Awards. The 2018 Social Care Awards have been designed to give recognition to the individuals, teams and companies who show the highest levels of innovation, compassion and courage in one of the most important, yet challenging industries…

ADP wins award for second year running!

The Association of Disabled Professionals has been successful in gaining a Social Care Award; this year being awarded the Best Disability Business Support Provider 2018. Jane Hunt, Chair of the ADP, said: “We are absolutely delighted to receive yet another award for our work from the prestigious Global Health and Pharma Social Care Awards…

Have you heard about our work with Health and Social Care Professionals?

Many of you may have heard our very own Kath Sutherland, speaking at various events around the country or indeed on the radio. But did you know that Kath is also involved in a number of events for both the National Institute for Health and Care Excellence (NICE) and in her work as a member of the Co-production, Equality and Human Rights Steering Committee for SCIE (the Social Care Institute for Excellence)? One example of this was Kath’s involvement in the Intermediate Care Guideline, and a subsequent Quick Guide, where…

More News

The ADP asked to contribute to APPG inquiry into Access to Work

Due to our expertise in the support of disabled entrepreneurs, we were invited to contribute to the All Party Parliamentary Group (APPG) Business Networks Roundtable. This was devised in an attempt to specifically examine the needs of disabled people in terms of business networks. Although we knew that we were unable to be physically present at the event, Kath Sutherland was able to remotely deliver a 10 minute speech, as our contribution to the discussions. In this short speech, the many complexities of barriers that disabled people in business face was brought to everyone’s attention…