Welcome to Work Helpline UK
Work Helpline UK is a joint initiative between two very well respected national support providers; the Association of Disabled Professionals (ADP) and START Ability Services.
The aim of the initiative is to provide comprehensive information, advice, training and consultancy services so that disabled people and people with long term health conditions, employers and advisors can make informed decisions about impairment related work issues. Our services fulfill the real need that individuals and businesses have to gain appropriate support and accessible plain English information that allows them to address the barriers they may face to full workplace inclusion.
We use solution focussed support to find out what the barriers to inclusion actually are and then collaborate with others to find appropriate solutions to the issues raised. In this way, we can use our professional and personal experience of business and impairment to make common sense proposals that account for each aspect of the work situation presented. We can also provide ongoing training and support to ensure that diversity and inclusion issues are addressed on a continuing basis and throughout an organisation.
Promoting workplace diversity since
More than
10,000
happy clients!
Here’s what a client said:
Our Core Services
Support for Individuals
We provide support, advice and information to disabled people and people with long term health conditions who need support in their job.
Support for Organisations
We provide support to organisations with all aspects of ensuring that people with impairments are not excluded from education, training or work.

If you’ve got questions, we may have the answer:
What help is available if I need equipment and support at work?
If you have impairment related needs at work, there may be support available to you from the Access to Work Scheme. We have supported many people, both in employment and in self employment, to gain Access to Work support for things like:
- 1. Travel to Work support, for people who are unable to use public transport;
- 2. Equipment and assistive software if you have an impairment related need;
- 3. Gaining funding for a support worker; and
- 4. To gain access to the mental health support service.
Additionally, if you need any help or support to manage Access to Work claims, please contact us.
I’ve been out of work for a long time but would like to return. Any advice?
The key thing to remember is to believe in yourself and the skills and abilities that you have. It is often very difficult to believe that you can return to a working life if you have been unable to work for a long period. However, it is possible and we can provide you with information and guidance on things that will assist. Find out more information on our Support for Individuals page.
I’m concerned about my employee’s sickness levels? What can I do?
Sickness absence can be very frustrating for an employer. However, it is very important that you do not discriminate against someone because they are disabled or have a long term health condition. You therefore need to ensure that you are managing all sickness absence effectively. There is a lot of useful information available on the ACAS site, but if you need specific information or advice on how to manage the sickness absence of disabled employees, please don’t hesitate to contact us.